In recent years, JR West’s ‘Midori no Madoguchi’ ticket offices have been steadily closing across Japan. This video focuses on the closure of these iconic ticket offices at three additional stations under the JR West (西日本旅客鉄道株式会社) network as of the end of June 2025, with specific attention to their impact on local travel. The video examines the process of closing the Midori no Madoguchi service, what changes passengers will experience, and what alternative services will be available after the closure.

‘みどりの窓口’ (Midori no Madoguchi) are full-service staffed ticket counters at JR stations across Japan, where travelers can purchase long-distance train tickets, seat reservations, and rail passes. In smaller cities such as Sanda (三田市, Sanda City in Hyogo Prefecture), the reduction or removal of these counters means that travelers must increasingly use automated ticket machines or rely on digital and online reservation systems. The video analyzes what passengers should expect during this transition period and provides visual comparisons of the ticket office before and after closure.

The decline in Midori no Madoguchi offices is attributed to cost-cutting measures and the advancement of user-friendly self-service machines, especially in regional cities and towns. However, the closures may present challenges for tourists and elderly passengers unfamiliar with automated systems. Sanda City and its local JR stations serve as a case study, offering insight into broader trends happening throughout Japan’s rail network. Useful tips for alternative ticket purchases and adapting to the changing landscape of train travel are also discussed in the video, making it a valuable resource for visitors and regular commuters alike.

Sanda City is located in Hyogo Prefecture, a region with both urban hubs and scenic rural areas convenient for locals and tourists exploring Kansai by train. The future of station services will depend on the continuing integration of digital technology and support for a diverse range of travelers.